Principles from How to Win Friends and Influence People
Become a Friendlier Person
- Don’t criticize, condemn or complain.
- Give honest, sincere appreciation.
- Arouse in the other person an eager want.
- Become genuinely interested in other people.
- Remember that a person’s name is to that person the sweetest and most important sound in any language.
- Be a good listener. Encourage others to talk about themselves.
- Talk in terms of other person’s interests.
- Make the other person feel important – and do it sincerely.
Win People to Your Way of Thinking
- The only way to get the best of an argument is to avoid it.
- Show respect for the other person’s opinion. Never say, “you’re wrong.”
- If you are wrong, admit it quickly and emphatically.
- Begin in a friendly way.
- Get the other person saying, “yes, yes” immediately.
- Let the other person do a great deal of the talking.
- Try honestly to see things from the other person’s point of view.
- Be sympathetic with the other person’s ideas and desires.
- Appeal to the nobler motives.
- Dramatize your ideas.
- Throw down a challenge.
Be a Leader
- Begin with praise and honest appreciation.
- Call attention to people’s mistakes indirectly.
- Talk about your own mistakes before criticizing the other person.
- Ask questions instead of giving direct orders.
- Let the other person save face.
- Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.”
- Give the other person a fine reputation to live up to.
- Use encouragement. Make the fault seem easy to correct.
- Make the other person happy about doing the thing you suggest.
- Principles from How to Stop Worrying and Start Living
About Dale Carnegie
Dale Carnegie, born in 1888 in Missouri, USA, went to school at Warrensburg State Teachers College. We was a salesman and actor, traveled to New York and taught communications classes to adults and business people at the YMCA. At that time, around 1912, the famous and successful Dale Carnegie Course® came to life.
He is the author of several best-sellers like “How To Win Friends and Influence People” and sold more than 50 million copies of books.